Patient Access Coordinator

POSITION SUMMARY

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, help ensure patient safety collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers

KEY RESPONSIBILITIES

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP’s (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

REQUIRED KNOWLEDGE & SKILLS

• Aptitude for / familiarity with patient access tools, systems, and technologies
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred
• Proven ability and/or expressed willingness to work as part of a team

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER

1. Education: High School Diploma or equivalent required.
2. Experience: 1-2 years experience in a hospital/clinic/physician office or related field preferred
3. Certification/Licensure:
4. Software/Hardware: General comfort with computer systems / software applications