Job Description

Location: Holy Family Hospital
Posted Date: 12/7/2022

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you

Position Summary

Shift Details- 2:30pm-11pm, Every other Weekend

Individually executes assigned patient access “core” role (“core role” includes patient access coordinator, scheduler, insurance auth specialist, or financial counselor roles) and directs / monitors the patient access operations for assigned shift / group of employees on a daily basis as directed by manager.

Responsibilities:

  • Individually executes all responsibilities outlined in “Core” Radiology Intake Coordinator role, including but not limited to quality, collections, customer service, screening/solution rates, and productivity
  • Monitors and directs the timely, effective execution of radiology intake operations daily for shift / individuals as assigned by Radiology Intake manager or director.
  • Identifies operational issues / challenges, raises them to department manager / director, and works with manager / director to resolve.
  • Provides summary of assigned group’s / shift’s operating results at end of shift to manager / director in accordance with department leadership’s established operating metrics.
  • Assists manager with staff evaluations by providing input on individuals the Lead has monitored / directed as part of the Lead’s shift monitoring / directing activities.
  • Supports training program for new employees by coaching assigned new employees on radiology intake SOPs (standard operating procedures), workflows, systems / supporting technologies and tools, and performance standards.
  • Supports execution of performance improvement initiatives within the department or with other hospital departments.
  • Is “on call” as required.
  • Performs all other duties as assigned.

Qualifications:

  • High school diploma or equivalent. Associate degree in healthcare preferred.
  • Previous Health Care and/or Insurance experience required. Minimum 2-3 years’ experience in a hospital/clinic/physician office or related field.
  • Proven expertise with patient access tools, systems, and technologies.
  • Excellent customer service/communications skills.
  • Proven expertise in collection processes and securing solutions for uninsured patients (excludes scheduling “core” roles).
  • Proven knowledge Medical Terminology.
  • Exhibited ability to work as part of a team. Exhibits team-building skills.

Important message

Please note, Holy Family hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously procedures to be scheduled as quickly as possible. Any -19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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