Job Description

Location: Palmetto General Hospital
Posted Date: 6/7/2024
Job Type: Full Time
Department: 8329.72100 Patient Access

POSITION SUMMARY:

In this role, you will be responsible for efficiently processing patient registrations, ensuring accurate and up-to-date demographic and financial data for all applicable hospital departments. Under the guidance of the Patient Access Manager/Director, your primary responsibilities will include coordinating and monitoring the daily operations of the assigned Patient Access area(s). This will involve ensuring appropriate coverage, resolving any issues that arise, and providing exceptional customer service. Compliance with policies and procedures is an essential part of this role.

KEY RESPONSIBILITIES:

• Supervises the daily operations of the department.

• Helps provide coaching and counseling to employees and helps complete annual

performance appraisals.

• Ensures employees are adhering to departmental policies and procedures by

direct supervision and monitoring.

• Works with staff to address any issues or concerns from visitors, patients, and

colleagues.

• Ensures compliance with company, state, and regulatory requirements to maintain

accreditation and licensure.

• Reviews and evaluates related reports and audits.

• Greet and direct patients and visitors to appropriate nursing units and departments.

• Obtain, verify, and update all patient demographic and regulatory data, utilizing a

variety of tools, software, and websites.

• Educate patients on financial responsibility and potential solutions.

• Obtain signatures and distributes forms including General Consent, Patient Rights,

NoPP, IMM, COB, ABN, etc.

• Responsible for knowledge and accurate use and execution of policies and

procedures, supporting tools, software, and websites.

• Responsible for knowledge and accurate use of CMS guidelines including HIPAA,

EMTALA, MSP, etc.

• Works effectively with fellow co-workers and all other hospital departments.

• Demonstrates respect and regard for the dignity of all patients, families, visitors,

and fellow employees to ensure a professional, responsible, and courteous

environment.

• Commits to recognize and respect cultural diversity for all customers (internal and

external).

• Meets performance standards established by leadership, including but not limited

to registration quality, point of service collections, confidentiality, and customer

service.

• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills

• Ability to discuss and collect patient financial responsibility.

• Ability to work within various environments including Emergency Dept, Central

Reg, Bedside Reg, etc.

• Ability to work independently, prioritize and multi-task.

• Medical terminology and/or insurance knowledge

• Ability to work successfully with a range of team members, from entry level to

executive level employees.

• Bilingual; Spanish-speaking preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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