Job Description

Location: Florida Medical Center
Posted Date: 5/8/2024
Job Type: Full Time
Salary: $15.00- $20.00
Department: 8224.72100 Patient Access

POSITION SUMMARY:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:
  • Greet and direct patients and visitors to appropriate nursing units and departments.
  • Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites.
  • Educate patients on financial responsibility and potential solutions.
  • Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.)
  • Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites.
  • Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc.
  • Works effectively with fellow co-workers and all other hospital departments.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Commits to recognize and respect cultural diversity for all customers (internal and external).
  • Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
  • Performs other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES:

Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.


Additional Information

REQUIRED SKILLS AND KNOWLEDGE:

  • Excellent customer service and communication skills
  • Ability to discuss and collect patient financial responsibility
  • Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
  • Ability to work independently, prioritize and multi-task
  • Medical terminology and/or insurance knowledge
  • Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

  • Education: High School Diploma or Equivalent Required
  • Experience: 1-2 years of relevant experience preferred
  • Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)
  • Certification/Licensure:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online