Job Description

Location: Melbourne Regional Medical Center
Posted Date: 11/2/2020

Melbourne Regional Medical Center is a comprehensive health care provider in Brevard County, Florida—the Space Coast.

As Melbourne Regional Medical Center continues its focus on providing the highest quality of patient care to the Space Coast community, it has earned numerous awards, recognitions, and certifications from a variety of standards bodies, commissions, and other highly regarded organizations. These accolades are validations that our commitment to quality, comprehensive and accessible care is second to none.

Opened in 2002, Melbourne Regional Medical Center is unique, inside and out. All 119 private rooms are designed for patient comfort and satisfaction. Melbourne Regional Medical Center is currently undergoing an Operating Room expansion in which we excited to better serve the community.

Melbourne Regional Medical Center Recognitions

  • Joint Commission accredited hospital
  • Certified by the American College of Radiology (Mammography)
  • Joint Commission accredited in Lab

    Job Description
    Reporting to the Hospital Risk Manager and working in partnership with the system hospital Vice Presidents of Medical Affairs and Patient Care Services, investigate, resolve, document and report patient and visitor compliments and concerns. Facilitate resolution of complaints and grievances of patients, family members and visitors. Develop, implement and participate in customer service and patient relations initiatives. Provide monthly accountability and variance analysis of customer service outcomes. Provides oversight for the Volunteer Services Program.
    Specialized Skills (Required):
  1. People skills such as compassion, empathy, patience
  2. Excellent communication skills, both verbal and written
  3. Detail orientated, highly organized
  4. Analytical and investigative abilities
  5. Familiar with Medical Terminology
  6. Ability to work independently or on a team
  7. Capability to maintain and respect confidentiality and HIPAA guidelines


  • Flexible shifts
  • Competitive salary
  • Excellent differentials
  • National certification and higher education pay
  • Outstanding culture and employee satisfaction scores
  • Full benefits (medical, dental, vision, 401k)
  • Sick, vacation, and holiday time

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online