Patient Care Technician

Job Summary

The Patient Care Technician provides direct or indirect patient care as determined or delegated by the Registered Nurse. Examples of this care are daily activities.

Living, baths, linen change, answering calls, taking vital signs.

Primary Responsibilities:

• The PCT maintains constant observation of the patient, facing the patient, and does not leave the patient unattended (including when visitors are present) and does not leave without RN approval and relief.

• Receives, reviews, and discusses the RN’s report detailing any special needs/monitoring.

• Immediately reports any observed changes in the patient’s behavior or condition to the duty nurse via the intercom system or other available mediums. Informs the RN of any patient complaints related to their health.

• Call the appropriate code if needed.

• Performs patient assistance activities as related to ambulation and mobilization safely, including, but not limited to, assisting patients out of and returning to their bed/chair primarily for bathroom needs (if monitoring only one patient).

• Regularly conducts room safety sweeps per policy and ensures that potentially hazardous items are removed whenever possible.

• Monitors applied restraints to ensure patient safety and comfort.

• Assists in dressing and undressing the patient as needed and securing clothes and belongings as per company standard to ensure the patient’s safety.

• Maintains a professional and safe appearance, to include not wearing any items around the neck that could be used as a weapon.

• Documents all observations on the patient safety sheet as instructed and within designated timeframes.

• Always ensures patient confidentiality, and refrains from discussing patient information with anyone other than the assigned nurse and physician.

• Communicate in a professional and empathetic manner with the patient at all times, by listening and acknowledging the patient’s complaints and referring such complaints to the RN. Any complaints that cannot be resolved at the point of care shall be referred to the patient advocate. Refrains from conversations with patients regarding their medical condition or plan of care. Greets the patient and introduces themselves at the beginning of each assignment.

• Solely dedicated to observing the patient throughout the shift. The Patient Safety Observer should not bring personal items such as phones, food, books, or magazines into the room.

• Maintains infection prevention standards during all activities.

• Maintains personal and professional boundaries at all times, including refraining from sharing personal information.

Education / Experience / Other Requirements

• High school diploma or GED is required. One year of higher education or equivalent is preferred. Specialty

• Maintains current BLS card and obtain CPI within 30 days of hire.

• Previous experience in a hospital or nursing home setting is a plus.

• Completion of the PCT training within the first week of hire and prior to any patient observation assignments.

Years of Experience:

No experience is necessary, on-the-job training is provided.

Required Skills and Job Duties

• Good oral and written communication skills in the English language, must be able to accurately document pertinent information either by writing or typing.

• Strong critical thinking and interpersonal skills relevant to patient care to safely and efficiently care for patients and interact with them.

• Demonstrates appropriate care and monitoring of Baker Acted patients while sitting.

• Provides detailed and accurate report to RN during shift and at end of shift. Provides accurate

• Completion of unit orientation for each unit to which they will be assigned.

• Answers patient's call lights quickly and appropriately

• Provides an accurate and detailed report on the oncoming PCT

• Ensures completion of patient whiteboards at the beginning of shift.

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers with unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

North Shore Medical Center is proud to be a part of the Steward Health Care Network with 36 community hospitals across 9 states with more than 43,000 team members. For over 60 years, North Shore Medical Center has brought exceptional medical care to Dade and Broward counties. With 357 beds, 400-plus medical staff, and more than 700 team members, North Shore excels with its Emergency Services, General Surgery, high-risk Maternity Care, Cancer Treatment, Cardiology Services, Stroke Treatment, Diagnostic Imaging, and other top-rated services.

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member’s health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.

Our Values and Culture: Steward Health Care is a minority, physician-owned organization that fosters, cultivates, and embraces diversity, equity and inclusion. No matter your role, being a member of the Steward family means you are making a difference every day.

We are committed to creating:

• A safe and respectful work environment. We want our team members to enjoy the same sense of care and belonging that we provide for our patients.

• Teams that celebrate, empower, and uplift people. A supportive, inclusive culture, where people flourish and thrive is one that everyone embraces and deserves.

• A culture of inclusivity and kindness. Don't just treat people how you want to be treated: treat them how they want to be treated. We believe, "If you can be anything in this world, be kind".