About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates more than 30 community hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
***Patient Safety Observer 40hrs/Days
POSITION SUMMARY: |
In each of our hospitals, the Patient Safety Observer role exists to maintain a safe environment for the patients to whom the Observer is assigned to constantly monitor without distraction. Patients requiring observers are those who are considered at high-risk either to themselves or others. The Patient Safety Observer is required to maintain an unobstructed view of the patient at all times, this includes when in the bathroom and accompanying the patient to any testing. The Patient Safety Observer monitors the safety of the patient and reports any changes to the Registered Nurse overseeing the patient’s care. |
KEY RESPONSIBILITIES: |
Job Responsibilities - The Patient Safety Observer maintains constant observation of the patient, facing the patient, and does not leave the patient unattended (including when visitors are present) and does not leave without RN approval and relief.
- Receives, reviews, and discusses the RN’s report detailing any special needs/monitoring.
- Immediately reports any observed changes in the patient’s behavior or condition to the duty nurse via the intercom system or other available mediums. Informs the RN of any patient complaints related to their health.
- Calls the appropriate code if needed.
- Performs patient assistance activities as related to ambulation and mobilization safely, including, but not limited to, assisting patients out of and returning to their bed/chair primarily for bathroom needs (if monitoring only one patient).
- Regularly conducts room safety sweeps per policy and ensures that potentially hazardous items are removed whenever possible.
- Monitors applied restraints to ensure patient safety and comfort.
- Assists in dressing and undressing the patient as needed and securing clothes and belongings as per company standard to ensure the patient’s safety.
- Maintains a professional and safe appearance, to include not wearing any items around the neck that could be used as a weapon.
- Documents all observations on the patient safety sheet as instructed and within designated timeframes.
- Always ensures patient confidentiality, and refrains from discussing patient information with anyone other than the assigned nurse and physician.
- Communicates in a professional and empathetic manner with the patient at all times, by listening and acknowledging patient’s complaints and refers such complaints to the RN. Any complaints that cannot be resolved at the point of care shall be referred to the patient advocate. Refrains from conversations with patients regarding their medical condition or plan of care. Greets the patient and introduces themselves at the beginning of each assignment.
- Solely dedicated to observing the patient throughout the shift. The Patient Safety Observer shall not bring personal items such as phones, food, books, or magazines into the room.
- Maintains infection prevention standards during all activities.
- Maintains personal and professional boundaries at all times, including refraining from sharing personal information.
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EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: |
Education: - High-school graduate or equivalent
- American Red Cross certification required. Certification training will be provided during orientation if not already achieved.
- Previous experience in a hospital or nursing home setting a plus.
- Completion of the Patient Safety Observer training within the first week of hire and prior to any patient observation assignments.
- Successful completion of ‘Care of the Aggressive Patient’ training provided by the facility upon hire.
- Completion of unit orientation for each unit to which they will be assigned.
| Years of Experience: - No experience necessary, on-the-job training is provided
| Required Skills and Knowledge: - Good oral and written communication skills in the English language. Must be able to accurately document pertinent information either by writing or typing.
- Strong critical thinking and interpersonal skills relevant to patient care to safely and efficiently care for patients and interact with them.
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Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
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