Job Description

Location: Steward Medical Group - West
Posted Date: 5/8/2024
Job Type: Full Time
Department: 1167.90268 Complete Care Eastridge

Steward Medical Group has a great opportunity for Patient Service Specialist I to join our growing team.

Skills and Minimum Requirements:

  • High School Diploma or equivalent - required
  • 1 to 3 years as a medical secretary - preferred
  • Schedule M-Th 8am-5pm, Fri 8am-12pm
  • Strong customer service excellence - required
  • Excellent communication and interpersonal skills - required
  • Experience with EMR strongly preferred. (Athena a plus)
  • Experience with Microsoft Office, Word, Excel, and Outlook-preferred

Benefits of Working for Steward Medical Group:

  • Medical Assistant Loan Repayment Program up to $12,000
  • Pursue your passion with our Career Ladder Growth Plans
  • Tuition reimbursement
  • Generous paid time off
  • 401(K) retirement saving plan
  • Flexible Spending Accounts
  • Short- and long-term disability
  • Competitive and affordable medical, dental, and vision insurance

About the Role:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day-to-day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.

Key Responsibilities

  • Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
  • Provides a high level of customer service to all new and existing patients of the practice.
  • Creates patient cases and documents telephone calls and messages into Athena or other EMR.
  • Schedules patient appointments and appropriate testing for patients as requested.
  • Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
  • Collects required insurance co-pays from patients including any prior balances.
  • Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.
  • Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
  • Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
  • Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
  • Performs work in EMR buckets as directed and per practice need.
  • Responsible to inform manager of administrative supply needs or assists with ordering.
  • Follows up with providers on missing slips and creates claims in Athena.
  • Responsible to work assigned revenue cycle buckets as directed.
  • Must be able to work independently with little supervision.
  • Adheres to SMG policies.
  • Always uses discretion to ensure patient confidentiality.
  • Performs other duties as requested.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit steward.org

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Application Instructions

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