Patient Service Specialist

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, dedicated Patient Service Specialist in our busy Family Practice Department.

The successful candidate will:

• Scheduling, referral management, check-out, triaging calls appropriately while managing a multi-line phone system.
• Scheduling appointments accurately and efficiently.
• Managing physician schedules by following up on patient no-shows.
• Demonstrating courteous phone manners and cooperative behavior towards patients, visitors, coworkers and providers.
• Performing duties as a team member, integrating activities with fellow employees and providers in all departments.

Qualifications:

• A high school diploma or equivalent is required.
• 2 years of prior medical secretary or medical office experience preferred but not required
• Familiarity with using an electronic medical record (EMR) such as Athena, and a strong understanding of medical terminology is a plus.
• Experience working with various insurance companies to obtain prior authorizations, plans and referral procedures is strongly preferred.
• Portuguese speaking a plus

We offer you:

• Vacation, holiday and sick time
• Medical, dental, vision and other elective insurance
• Tuition reimbursement
• 401K with company contribution
• Supportive culture and professional development
• Internal growth opportunities

Hawthorn Medical Associates, was established in 1970 and is the largest multi-specialty group practice in the Greater New Bedford area. We have many of the area’s finest physicians who practice in our state-of-the-art facilities in a campus-like setting. They are supported by a skilled professional and support staff and together provide high quality, comprehensive medical care to more than 138,000 patients each year.