Pre-Registration Specialist - Full Time - 40 hours
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our Continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Job Summary: Pre-Registration Team is responsible for reviewing all information on account is correct, verifying patient demographics, insurances, primary care physician with patients. Advise patients of any residuals owed or any outstanding residuals on prior accounts owed. Contacting financial counselors of any high dollar accounts to follow up with patients. Verification team members to be proficient in Windows, Microsoft Office, and Excel, Meditech, and Athena, Passport, Craneware and Carepricer.
Customer Service: Communicate in a manner consistent with positive patient, departments and physician office relations. Provide helpful assistance in anticipating and responding to the needs of all patients, families, departments and physician offices. Collaborate with customers in planning and decision making to result in optimal solutions. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations and their level of urgency
Other duties: Assist with the orientation and training of other employees. Manage electronic worklists. Manage templates for day to day edits and reschedule. Verify and update patient demographics. Verify visit account and insurance information. Update and verify primary care and referring providers.
- High School Diploma or Equivalent
- Background Clearances (as required by law)
- Strong Customer Service Skills
- Strong Attention to Detail
- Vacation time
- Sick time
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.