Job Description

Location: Saint Anne's Hospital
Posted Date: 8/1/2023

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.


The position is responsible for all aspects of the strategic surgical programs including Orthopedics and Spine. Develops a strategic vision for Orthopedics and Spine Surgery, providing navigation, clinical and administrative oversight. Implements and promotes strategies to ensure accomplishment of objectives. Collaborates with Senior Management, Surgeons, Chief of Anesthesia, Strategic Communications, and other key stakeholders to plan, organize, and manage the administrative activities of the surgical programs including Joint Commission Orthopedic Advanced Certification and Spine Certifications. Continually evaluates in collaboration with medical leadership partner(s) core processes for redesign and reengineering to improve operations, reduce cost, improve quality, enhance service and efficiency, improve performance to enhance patient/ family satisfaction and ensure effective and efficient throughput. Coordinates and integrates interdepartmental and intradepartmental services. Models effective leadership behaviors to achieve organizational outcomes.


  • Customer Commitment: Practices and engenders a superior customer service philosophy. Responds to customer complaints and requests immediately. Ensures employees understand what is expected of them relative to excellent customer service for both internal and external customers; deals with inappropriate customer service immediately. Defines a plan for measuring customer satisfaction; creates a process for annual improvement; continually searches for ways to increase customer satisfaction. Advocates customer’s point of view in developing departmental or system plans and projects. Utilizes positive teamwork in developing system goals; promotes goals and teamwork over individual gain.
  • Performance Improvement: Assures quality of the Surgical Programs through quality control and performance improvement processes that meet standards established by Joint Commission, DPH, and AORN. Responds to Federal, State, and local inspections in order to remain in compliance with acceptable standards. Is responsible for compliance with appropriate external regulatory requirements including Joint Commission, CMS, HIPPA, and the DPH. Continuously maintains regulatory readiness. Supports performance improvement processes and encourages participation by staff through the use of analytical and reporting tools. Participates in and manages performance improvement initiatives in own and other areas. Upholds the mission and philosophy of Saint Anne’s Hospital and Steward Health Care System and holds employees accountable for the same.
  • Forecasting and Planning: Develops a process that allows for and creates meaningful dialogue with physicians regarding operational and strategic decisions and planning. Assures seamless delivery of services across the system and care continuum. Develops business plans for new program initiatives as appropriate or requested. Collaborates with representatives from Strategic Communications in the development and implementation of annual communications and marketing plans. Evaluates new products and equipment and forwards recommendations for purchase based upon research. Ensures that services address patient, family, and referring community needs as well as being easily accessible.
  • Personal Commitment: Maintains clinical competencies and strives to keep current with new technology and concepts in area of responsibility. Maintains competencies necessary to provide direct care or service to the age of patients served in assigned service area, if applicable. Completes annual mandatory education requirements and participates in appropriate hospital management training and development workshops. Continually learns and develops staff and self; keeps current in trends; participates in professional development opportunities and encourage staff participation; Develops and implements a department specific education plan.
  • Employee Commitment: Encourages cooperation and teamwork in accomplishing results. Supports individual and program achievement through the use of recognition methods. Actively seeks and acts on ways to improve team effectiveness. Provides training and development for program members to support professional and personal growth, enhance job performance, and improve operational effectiveness. Creates commitment and ownership, encourages responsibility, helps others to set proper goals and priorities, delegates with clear expectations.
  • Organizational Commitment: Selects appropriate form of communication to convey information. Creates an atmosphere in which clear and timely information flows between self and others and interdepartmental. Maintains positive attitude and fosters effective relationships within own and other departments. Adheres to hospital policies and procedures and identifies how policies and procedures can be modified to improve/strengthen organization al performance. Monitors all processes to insure that all compliance and regulatory standards are met. Fosters and maintains a safe working environment. Demonstrates managerial courage by using direct, open, and honest communication methods; gives feedback on issues, participates in management meetings, and provides feedback into operational and strategic decisions.
  • Growth and Program Development: Demonstrates knowledge of organizational awareness by promoting system needs in planning and in practice. Uses sensitivity to both the people and technical needs of change processes, considers the impact of change on the needs of people and the nature of the work. Seeks opportunities for integrating programs and services that will support Saint Anne’s Hospital. Translates business strategies into concrete objectives and business plans. Identifies, supports, and uses new technologies and methods to improve productivity and a competitive edge. Coordinates and implements affiliation relationships with other disciplines, departments including clinical services, and community partners. Collaborates with key internal and external leaders to identify strategic and tactical market opportunities utilizing market research.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Performs other duties as assigned


  • Requires effective use of problem solving, negotiating, conflict management, team leading and teambuilding skills.
  • Must possess ability to communicate well in written and verbal forms with others, both internally and externally.
  • Must have a thorough knowledge of health system organizations, administration, policies and procedures.

Leadership skills: Promotes an environment that fosters efficient and effective problem solving approaches, insures follow-up activities are planned and executed, identifies problems, gathers information, selects course of action, makes timely decisions and notifies all parties involved. Initiates change by generating ideas and solutions, shows enthusiasm and acceptance of new approaches, establishes long and short term plans to meet future needs, monitors plans and adheres to schedules, sets goals that are attainable, measurable, and realistic and are congruent with the Hospital’s and Steward Health Care System’s strategic plan, mission, and values. Includes staff in department goal setting. Leads by example. Fosters pride, collaboration, commitment among members of Saint Anne’s Hospital and Steward Health Care System and the community. Honors team values and agreements. Inspires/creates and sustains energy, model what is required to exceed standards for excellence.


  1. Education: BSN required. Master’s Degree preferred.
  2. Experience (Type & Length): Experience includes supervisory/management in a healthcare-related field. Minimum work experience of one to three years of management/program development/cross continuum patient care experience required.
  3. Certification/Licensure: RN MA license. Certification in specialty preferred.
  4. Software/Hardware: Meditech, Microsoft applications.
  5. Other:Requires effective use of problem solving, negotiating, conflict management, team leading and teambuilding skills. Must possess ability to communicate well in written and verbal forms with others, both internally and externally. Requires strong business acumen with an ability to translate goals into actions. Requires effective use of problem solving, negotiating, conflict management, team leading and teambuilding skills

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Additional Information

Equal Opportunity Employer

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

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