Job Description

Location: Steward Health Care Network
Posted Date: 2/27/2023

Key Responsibilities:

  • Serve as the Program Manager for a cross-functional, inaugural program to integrate Behavioral Health and Long Term Support Services (LTSS) with medical care, which includes:
    • Manage contracts between Steward and community partners, including compliance, amendments, performance improvement plans, etc.
    • Implement and keep updated a detailed project plan to track progress, action items and deliverables.
    • Ensure on-time, high quality deliverables.
    • Perform risk management to minimize project risks.
    • Report and escalate to management as needed.
  • Manage and maintain Community Partners (CPs) processes and workflows.
  • Serve as the point of contact for each BH and LTSS Community Partner. Liaise between Community Partners and internal population health teams to problem-solve and drive performance.
  • Liaise across teams internally, including population health, IT, analytics, referral management and local chapter performance teams to optimize the Community Partner program.
  • Manage LTSS Subcontractor performance.
  • Serve as the point of contact and manage housing and nutrition contractors, partners, and CBO grantees to ensure on-time metrics, reports and deliverables.
  • Contribute to the build of the Flexible Services Program, with a particular focus on procuring and selecting vendors and liaising with member services and operations teams to support the development of workflows, policies and procedures and training.
  • Identify new potential partners to support SHCN’s Social Determinants of Health (SDOH) strategic plan.
  • Convene appropriate internal colleagues, subject matter experts, and CBO grantees to discuss progress and results.
  • Work with analytics team to create and implement the analytic roadmap to measure performance for CP performance-based contracting.
  • Work with analytics team to automate reports for managing CP program, including performance reports for CP meetings.
  • Prepare and validate CP performance reporting for internal use & for external submissions.
  • Provide Community Partner support for performance improvement as needed.
  • Ensure that reporting is compliant and timely.
  • Develop agendas, prepare meeting decks including graphs/chart creation, and take minutes.
  • Follow-up on action items from meeting.
  • Synthesize program information into senior leadership presentations.
  • Performs other duties as assigned.

Education / Experience / Other Requirements


  • Bachelor’s Degree or equivalent amount of education and experience; Master’s Degree strongly preferred.

Years of Experience:

  • 5-10 years

Specialized Knowledge:

  • Prior work experience with community-based organizations, community partners, behavioral health, and/or Long Term Services and Support organizations.
  • Strong analytics experience with prior experience in research, evaluation, analytics, and/or claims analysis.
  • Experience working with multiple provider types and stakeholders along the continuum of care.
  • Experience and comfort working in a matrix environment, with a high level of motivation and self-direction.
  • Demonstrated operational and project management skills, including effective planning, tracking, and resource allocation to meet business objectives and timelines.
  • Demonstrated ability to prioritize, multi-task and work in a rapidly changing environment with multiple demands.
  • Strong critical thinking and problem solving skills.
  • Excellent verbal and written communication skills and strong interpersonal skills; ability to relate positively with individuals at all levels of the organization.
  • Requisite poise, judgment and trustworthiness to represent SHCN to external groups.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online