Job Description

Location: Steward Health Care
Posted Date: 2/19/2021


(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)

This is a senior level position within Information Services with the responsibility for coordinating the implementation of new systems, technologies, processes and software application releases across the enterprise. Ability to operate across multiple projects simultaneously and assume responsibility for the appropriate architecture and technical implementation of projects. Manages all technical aspects of large cross functional IT projects including build vs. buy analysis, software selection, infrastructure requirements and build out, development and system integrations. Perform and lead product evaluations and proof of concepts for new technologies. This position is a critical role for the IS organization, which continues to build a program management function to support the SHC enterprise. The Project Manager will be responsible for working directly with internal customers and external vendors and partners to understand system applications and technology requirements and facilitate its implementation. This individual will help create and support an effective program management environment for the organization and build relationships with IS, business and clinical staff to successfully deliver these services. This position reports to the Program Manager for this IS Division. This position will be accountable to develop relationships with cross-functional team members in the IT, business and clinical community across the enterprise. The Program Manager reports to the IS Director of the PMO, identifying project plan, scheduling, status, any issues requiring management action and presents status reports to PMO Director and other management and stakeholders as required. The Project Manager has the authority to change processes and make recommendations that are needed to implement information systems and processes as outlined in the Responsibilities/Essential Functions section of the job description.


(Use bullets for specific responsibilities)

The Project Manager is responsible for project planning and execution, understanding, defining and communicating business, technology and clinical system needs across the organization and translating those needs into effective enterprise wide implementations. Specific responsibilities include:

  • Participates in all aspects of the Planning and Analysis Department including 1) Program and Project management 2) System Analysis and Design 3) Communication.
  • Development of project plans for enterprise wide IS initiatives
  • Owning the customer relationships for these initiatives, and ensuring that the services are delivered with quality and timeliness
  • Management of projects as defined by the project configuration
  • Developing the methodologies for managing IS projects enterprise wide.
  • Negotiating the effective use of resources by defining roles and responsibilities
  • Educating the organization on IS, by understanding existing and new applications and technologies as well as how other organizations use technology.
  • Participating in budget development, by offering input on application project and infrastructure needs.
  • Identifying and coordinating business and system process improvement through implementation of new applications, technologies and best practices.

The Project Managers specific responsibilities include, but are not limited to the following:

Project Management Office:

  • Create a supportive and effective project management office environment including wide interaction and collaboration of teams to facilitate effective system, technology and business/clinical process implementation across the enterprise.
  • Develop and improve enterprise wide strategies and methodologies for system and process implementation. Conducts training as necessary to introduce program and project management techniques, standards, approaches and concepts.
  • Partner with IS, business and clinical owners to identify, define and implement system/business processes and best practices across the enterprise.
  • Visit departments on hospital campuses and at remote locations providing program/project management services including but not limited to meetings, on‘site training, issue resolution and consulting. Facilitate effective use of telecommunications to support efficient use of time.

Project Management:

  • Responsible for participating in all phases of system implementation including planning, requirements definition, specification, system design, testing, training and installation. Acts as a program manager or project manager as determined by the project configuration.
  • Coordinates and defines enterprise wide project plans, deliverables, schedules and changes and assures that all tasks are performed in a complete and timely manner.
  • Define and coordinate assignment of roles and responsibilities of key project participants.
  • Develop and lead a highly motivated cross-functional team to drive a project to a successful outcome.
  • Identify, track, and communicate implementation, business and system issues and facilitate issue resolution. Manage software enhancements, fixes and process changes in support of issue resolution.

System Analysis and Design:

  • Collaborate with enterprise wide IS and business/clinical owners to analyze current systems and processes and identify opportunities for system improvement and best practice.
  • Works as a team member to conduct analyses pertaining to development and implementation of new information systems and processes. Understand, document and communicate existing systems and processes as well as current and projected needs.


  • Responsible for clear oral and written communication of project status, agenda, meeting minutes, issues, process changes, software enhancement goals and objectives, industry news etc to enterprise wide customers and partners including IS Directors, department heads and project team members.
  • Responsible for the enhancement and continued development of IS deliverables including policy and procedure guides, agendas, project materials, training materials, status reports, newsletters, marketing materials, etc.
  • Assist in communicating to executive level management and other key stakeholders across the enterprise to outline the status of all IS projects planned and in process.

Responsibilities/Non-Essential Functions: Participates in outside groups, clubs and professional organizations focused on health care informatics, technology, program and project management.


(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)

  • Organizational and project management experience
  • Ability to manage multiple, complex projects
  • Business acumen
  • Negotiating and facilitation
  • Excellent written and oral communication
  • Relationship building
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumference and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.


  1. Education: Bachelor’s degree from a 4-year college or university and 1-2 years related experience and/or training or equivalent combination of education and experience.
  2. Experience (Type & Length): One year of project management experience and a proven ability to perform job requirements and at least one full year of experience in systems analyst; broad-based IT knowledge
  3. Certification/Licensure: PMP Certification a plus
  4. Software/Hardware:
  5. Other:

Application Instructions

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