Quality Program Coordinator
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
Ability to support performance improvement and CQI activities throughout the hospital.
Demonstrates effective organizational skills through ongoing interaction with clinical chairpersons, nurse managers, ancillary department managers, administrative team to assist in facilitating the hospital wide PI program.
Demonstrates knowledge of current methodology and practices. Maintains awareness of changes in the regulations and requirements by accrediting bodies.
Practices positive guest relations and customer service principles with patients, visitors, physicians and staff.
Demonstrates awareness of the responsibilities of the position and how it interfaces with the rest of the healthcare team. Works closely with all department members as required, is flexible to meet the needs of the department and changes in the workload.
Communicates appropriately and clearly to physicians, staff, Quality Management Director and other team members.
Accurately demonstrates use of database systems to document occurrences, medical staff review functions, committee review and actions. Compiles reports for committees and administrative team.
Assists in the preparation for review by regulatory agencies, educates and assists department managers to maintain appropriate policies and procedures to fulfill requirements and regulations.
Demonstrates an ability to be flexible, organized and function under stressful situations.
Consults with other departments as appropriate to collaborate in patient care and performance improvement activities.
Participates in risk management and safety activities.
Provides support and assistance to medical staff officers, committee chairpersons and Governing Body.
Prepares reports/surveys/statistics to be reported to the Governing Body, government agencies.
Serves as a member of professional staff committees as necessary.
Consistently demonstrates a professional, self directed, mature, disciplined and tactful approach to department responsibilities
Important COVID message
Please note, Nashoba Valley Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.