Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 8/24/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function:

Responsible and accountable to greet patients, visitors and employees in the Seton and Saint Margaret's lobby areas quickly and in a pleasant manner.

Direct visitors to their destinations.

Answer Patient Information telephone lines.

Maintains a professional, pleasant and helpful manner and communicates in a warm and courteous manner.

St. Margaret's Desk will staff the switchboard as needed

II. Job Relationships:

Reports directly to the Director of Telecommunications.

III. Authority:

To maintain the desk properly

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Greet and direct visitors and patients.

Responsible for answering busy telephone lines, answering inquiries regarding patient information, patient condition, patient whereabouts, CSEMC information inquiries, etc.

Maintains diplomatic working relationships with physicians, volunteers, and all other staff members and the general public to ensure optimum performance standards in the Telecommunications Dept.

Directs flower deliveries.

Work limited supervision and exert good judgment based on sound logic and adhere to hospital and departmental procedures.

Perform simultaneous tasks and executes sound judgment under hectic circumstances.

Maintain a professional, pleasant and helpful manner, communicate in a warm and courteous manner.

Anticipate customer needs and be flexible in responding to them.

St. Margaret's receptionist will staff the switchboard as needed

B. Responsibilities/Non-Essential Functions:

Performs related duties as needed.

V. Reporting Requirements:

Reports to the Director of Telecommunications any deviation from normal operations.

Reports immediately any unusual occurrences related to patients, staff, general public or self.

Reports all incidents and/or breaches of procedures to the Director of Telecommunications.

VI. Accountability:

Shall be accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related information and data.

Shall be accountable for observing all policies and procedures of the department.

VII. Qualifications:

Minimum Education:

High School diploma

Minimum Experience:

Three years in a business/hospital setting with an emphasis on customer service.

Minimum skills/abilities:

Typing, computer data entry, excellent telephone techniques and skills.

Ability to handle varied and sometimes intense customer service issues in a pleasant and businesslike manner.


Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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