Regional Director, Patient Experience
Reporting to the Vice President/Executive Director of Patient Experience for Steward Health Care, and working in partnership with the region’s Senior Leadership Teams (including Steward Corporate Quality Department and Patient Experience Departments for Steward Medical Group and Steward Health Care Network), the RD will support the development and implementation of a comprehensive patient experience strategic plan and program for Steward Health Care. In collaboration with system and local clinical and administrative leadership, the RD, will support leadership, education and project management across the Steward Healthcare System to improve patient and family experience initiatives, promote innovation and to identify/develop/spread best practices for service, safety, quality and operational excellence. The RD will oversee the local implementation for quality improvement specific to the patient experience in his/her geographic region.
- Education: Master’s degree in Health Care Administration or related field.
- Experience: 5 years’ experience in the field of patient experience.
- Software/Hardware: Microsoft Office suite.
Other: Hospital experience preferred; healthcare experience required.