Revenue Operations Trainer - REMOTE

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.

POSITION SUMMARY:

The Revenue Operations Trainer serves as a departmental subject matter expert, providing training and mentoring resources for Revenue Operations staff and leadership enterprise-wide. The Revenue Cycle Trainer will be a key player in developing and maintaining curriculum and training materials to be used enterprise-wide. The ideal candidate will demonstrate great presentation skills coupled with the ability to educate staff on systems, processes, policies, and procedures. This position reports to the Manager, Training.

KEY RESPONSIBILITIES:

• Design and deliver training programs to meet the business needs across the Revenue Cycle enterprise.

• Conduct online learning courses, classroom training, in-service training, and post-training job performance assessments across the Revenue Cycle enterprise.

• Conduct training sessions on the applications with specific Steward workflows.

• Provide ongoing training support to new hires on a 30, 60, and 90-day basis.

• Maintain and create training documentation, manuals, and job aides.

• Work collaboratively with CBO, Patient Access, and corporate leadership to lead initiatives geared towards projects that deliver process and systems improvements.

• Maintain professional competency, according to department policies, procedures, and protocols related to the Revenue Cycle enterprise-wide.

• Demonstrate proficiency in identified systems and enterprise processes

• Complete and/or attend mandatory training and education sessions within approved organizational guidelines and timeframes.

• Work collaboratively with IT in completing system access requests (Passport, XClaims, ePay, etc.).

• Assist in the evaluation and recommendations of programs, procedures for improved operations, and modifications to and/or implementation of new procedures.

• Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations

REQUIRED KNOWLEDGE & SKILLS

• Experience with patient accounting systems, billing/claim submission software required (Meditech, XClaims, Contract Management, etc.).

• Possess proven critical thinking skills, follow through, and attention to detail to properly problem solve.

• Possess the ability to work efficiently (multi-task) and accurately, and to organize and plan work.

• Possess flexibility and adaptability to work additional hours and work under stress.

• Ability to establish and maintain effective working relationships and communicate clearly with customers both within and outside of Steward.

• Must be willing to travel 60-75% of the time anywhere within the United States to conduct new customer training.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER

• Education: Bachelor’s Degree required or equivalent related work experience.

• Experience (Type & Length): 2-3 years’ experience with patient registration, medical billing/collection; hospital billing experience preferred 5+ years relevant work experience.

• Certification/Licensure: N/A • Software/Hardware: Microsoft Office suite; experienced with patient accounting systems and billing/claims software; Meditech experience required.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.