Job Description

Location: Steward Health Care
Posted Date: 7/25/2022

The Revenue Cycle Trainer serves as a departmental subject-matter expert in order to provide training and mentoring resources for Revenue Operations staff and leadership.


  • Independently manage and monitor daily work related to resolution of third-party payer accounts receivable follow-up, billing, and re-billing and favorable resolution of denials and underpayments
  • Provide subject expertise regarding specific payors to revenue cycle associates and others throughout the CBO in accounts receivable follow-up, billing, denials and/or underpayments
  • Assist in supervising the daily operations of a payor or other operational team
  • Assist in the evaluation and recommendations of programs, procedures for improved operations, and modifications to and/or implementation of new procedures
  • Identify and work with management to resolve problems in CBO processes and, when appropriate, initiate changes to prevent future problems
  • Assist in establishing long and short term unit goals and objectives to support department and corporate strategic plan
  • Provide ongoing development and training for new AR, billing, and customer service revenue cycle associates
  • Work with the Help Desk/IT on any technical issues related to departmental operations
  • Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations
  • Provide customer service and troubleshoot AR, billing, and customer service issues
  • Assist clinical departments with daily reconciliation of charges
  • Conduct training sessions on the applications with specific Steward workflows
  • Maintain professional competency, according to department policies, procedures and protocols
  • Maintain a repository of knowledge required to train new revenue cycle associates including manuals, tip sheets and other materials


  • Demonstrated ability to supervise teams or groups of colleagues
  • Experience with patient accounting systems, billing/claim submission software required
  • Possess ability to investigate and analyze and, in coordination with management, resolve departmental issues
  • Possess ability to work efficiently and accurately, and to organize and plan work
  • Possess flexibility and adaptability to work additional hours and to work under stress
  • Ability to establish and maintain effective working relationships and communicate clearly with customers both within and outside of Steward
  • Highly detail oriented and well organized with the ability to multitask
  • Must be willing to travel 60-75% of the time anywhere within the United States to conduct new customer training.


  1. Education: Associate’s degree required.
  2. Experience (Type & Length): At least 2 years’ experience in hospital billing with specific payor(s) subject matter expertise.
  3. Software/Hardware: Cerner and MS Office required; XClaims preferred.

Application Instructions

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