Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 7/19/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function:

This position functions as a member of the administrative team by performing a variety of secretarial duties to ensure the smooth day-to-day operations of the center.

Duties include, but are not limited to answering telephones, making appointments, assembling patient charts, scheduling surgery, testing and other patient related services, typing, transcription, data entry and filing.

II. Job Relationships:

The secretary reports directly to the Administrative Manager, but interacts administratively with the physicians and Administrative Director.

III. Authority:

Has the authority of carrying out the directives of the Administrative Manager and/or Administrative Director.

Has the authority to carry out the day-to-day activities involved in the operation of a physicians and center practice.

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Performs duties and provides assistance according to the policy and procedures of SEMC. In addition to any directives from the Administrative Manager.

Answers and triages all telephone calls, routes call appropriately taking into consideration the extent of emergency or priority of the call, takes messages, follows through with each message ensuring that the proper physician or staff member has received the information, and provides routine information to callers. Obtain and relay consult information by asking pertinent clinical questions. Communicate with visiting professionals, patients and/or families.

Prepares the daily schedules for the office, pulls and prepares the patient charts ensuring that the proper chart has been selected and the appropriate documentation has been attached to the chart (i.e., encounter forms, notes, etc.).

Schedules outpatient procedures and applicable pre-testing for patients as directed. Complete requisitions incorporating pertinent clinical information. Schedule admissions. Coordinate intra-hospital transfers.

Schedules patients' appointments and appropriate testing for patients as directed. Verifies information from patients including demographic and insurance information.

Prepares documents for billing physician encounters, enters data, ensures that referrals are received. Obtain pre-certification from insurance companies by relaying pertinent clinical histories. Enter charges for office visits and inpatient procedures.

Types correspondence, forms and other documents as requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature. Summarize office notes into description format. Obtain physicians' signatures and return VNA orders in a timely manner.

Organizes and updates files, charts and records.

Uses discretion at all times to ensure patient confidentiality.

Responsible for general filing, stocking of supplies and assists in ordering supplies.

Follow-up with accounts payable as to payment of various dues, parking fees, etc.

Performs other duties as requested.

B. Responsibilities/Non-Essential Functions:

V. Reporting Requirements:

Reports trends in adverse patient occurrences as soon as they are detected to the physician and the Administrative Manager.

Reports to the physician and the Administrative Manager an y quality issues requiring consideration or action.

VI. Accountability:

Shall be accountable for maintaining the confidentiality and security of all patient-related data and information.

Shall be accountable for abiding by all relevant policies and procedures.

VII. Qualifications:

Minimum Education:

High School Diploma required. College preferred.

Minimum Experience:

Two to three years related experience in a health care setting.

Minimum skills/abilities:

Medical terminology, typing skills must be a minimum of 40 wpm and must be computer literate.

Ability to read, write and speak the English language fluently.

Strong organizational, interpersonal and communication skills.

Knowledge of insurance coverage systems, including but not limited to managed care, HMO, PPO and capitated products.

Experience with medical charting preferred.

Ability to analyze operational issues and solve them creatively.

Strong orientation to patient care.



Training in the courses of Quality Improvement, Performance Improvement and other educational programs are encouraged.

Special Qualifications:

Capacity to analyze, to think creatively and weigh alternatives.

Perception of people and an awareness to deal with conflict successfully and attain conflict resolution.

Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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