Secretary MED/SURG Acute Care
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
To function as a member of the administrative team and complete all daily tasks to ensure smooth day to day operations in busy practice.
- Use of AthenaCollector for scheduling patient appointments, including patient registration, and practice billing. Verify patient Insurance eligibility and adding insurance
- Patient Scheduling, including canceling and rescheduling appointments, creating multi resource appts, using waitlists, and double booking when applicable
- Patient Check In
- Collecting Patient Copays /Payments
- Patient Check Out
- Using Workflow Dashboard
- Completing Day End Activities
- Answers, triages, and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member and received the information. Provides routine information to callers
- Prepares the daily schedules for the office, pulls and prepares the patient charts, ensuring that the proper chart has been selected and the appropriate paperwork has been attached to the chart (i.e., encounter form, etc.)
- Schedules patients' appointments and appropriate testing for patients as directed. Facilitates admissions to hospital as needed
- Verifies information from patients including demographic and health insurance information
- Prepares documents for billing physician encounters; enters data, ensures that referrals are received, etc.
- Provides administrative support for physician. Prepares correspondence, forms and other documents are requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature
- Organizes and updates patient files, charts, and records
- Responsible for stocking of supplies and assists in ordering supplies
- Performs other duties as requested
- Education from approved medical administrative program or equivalent preferred
- High School Diploma or equivalent required
- 1 to 3 years of experience as a Medical Secretary preferred
- Experience with EMR strongly preferred (Athena a plus)
- Experience with Microsoft Office suite
Please note, Nashoba Valley Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.