Job Description

Location: Carney Hospital
Posted Date: 3/6/2023

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.


  • The Laboratory Support Supervisor provides administrative and technical leadership for the phlebotomy services in the hospital and specimen processing services in the laboratory.
  • The supervisor accepts clinical and technical guidance from the Administrative Director of the Laboratory as well as the Laboratory Medical Director.
  • As an integral part of the laboratory management team, working collaboratively with all members of the laboratory department and other hospital departments.
  • Responsible for all scheduling and training of staff, accurate specimen collection/handling and front-line problem resolution for support services staff in phlebotomy and specimen processing.
  • Ensures process and procedural effectiveness in the specimen processing area.
  • Maintains high quality service standards consistent with department goals and expectations.
  • Works toward continuous improvement in services related to internal and external customers.
  • Liaises with SMG physician practices within Carney and outside Carney’s purview.
  • Has the authority to take disciplinary action and prepare performance evaluations for phlebotomists and specimen processors.
  • Has the authority to hire, schedule staff, and assign daily work as necessary for all lab support personnel.
  • Has the authority to prepare payroll for all support personnel.
  • Has the authority to address and solve employee problems and/or issues,
  • Has the authority to resolve complaints and/or problems to ensure exceptional customer service.
  • Will address all RL solution incidents in coordination with the laboratory administrative director.
  • Has the authority to order supplies as needed, adhering to the budget designed by the laboratory administrative director.
  • Has the authority to provide information, including but not limited to, testing methods, specimen requirements, and services.
  • Has the authority to represent Support Services staff of Phlebotomy and Specimen Processing in all regulatory inspections.
  • Has the authority to investigate, write and revise all procedures related to support services in conjunction with the laboratory administrative director.
  • Has the authority and will maintain competency to work as specimen processor when needed.
  • Has the authority to correct billing issues related to Meditech and XClaim rejections. This will be as a back-up to the laboratory administrative director.
  • Accepts full responsibility for full training, periodic competency, and oversight of all laboratory support services personnel as deemed by state, national, and federal accrediting agencies.
  • Will be able to successfully explain to inspecting agencies how support services comply with standards and regulations.
  • Performs quality indicator reviews ensuring completeness and works with the lead quality technologists and laboratory administrative director for performance improvement initiatives.
  • Provides appropriate orientation to all new and current employees on new procedures on a timely basis.
  • Assesses competence of support services staff and certifies their adherence to continuing education requirements.
  • Assesses annual performance of support service staff.
  • Is familiar with all hospital policies that effect the continuous quality function of support services
  • Follows organizational and departmental policies regarding safety, record keeping, and regulatory requirements, to provide for the quality care of patients.
  • Is part of the weekend rotation in the Phlebotomy department to maintain competency in technical expertise.
  • Additionally, follows all aspects of the Phlebotomy/Front Staff job descriptions
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

  • Performs other duties as assigned


  • Strong sense of judgment and problem-solving skills
  • Solid communication skills and sense of initiative
  • Strong interpersonal and organization skills
  • Demonstrates high level of confidentiality
  • Maintains records in an organized format that is accessible and meaningful to other laboratory leadership
  • Aptitude in computer usage and applications are an integral part of this position


  1. Education: Associate’s or bachelor’s degree in a science related field preferred
  2. Experience: 3-5 years’ experience in laboratory management preferred
  3. Certification/Licensure: Phlebotomy certification
  4. Software/Hardware: 3-5 years’ experience using a LIS and/or HIS system, working knowledge of all Microsoft 365 applications, functioning knowledge of billing claims application preferred.
  5. Other: Annual training for biohazardous shipping required

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Additional Information

Important COVID message

Please note, our Carney Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously canceled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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