Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 8/26/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

The Senior Director of Patient Care Services is a Registered Professional Nurse that in collaboration with the Chief Nursing Officer drives strategy by creating a culture of safety with a highly engaged work force that provides high quality of care at an affordable cost and provides leadership and operational oversight to Director/Manager. Collaborates with physicians and other healthcare providers in care coordination, performance improvement and service excellence.


  1. Professional:
  1. Graduate of an approved School of Nursing
  2. Current Massachusetts registration
  3. Additional educational preparation in administrative techniques. MSN, MBA and/or Masters

in a related field. Doctorate preferred

  1. At least five years progressive administrative patient care experience
  2. ACLS preferred
  3. Specialty Certification required

  1. Personal:
  1. Organizational ability to plan and control the overall activities of the Patient Care Service
  2. Ability to relate well and elicit confidence from a broad range of people, including Directors,

Medical Staff and other community health care providers and agencies.

  1. Must possess a high level of integrity, s
  2. elf-direction, flexibility and excellent communication


  1. Demonstrates the ability to work under pressure.


  1. In collaboration with the CNO, leads the evaluation of quality of patient care using quality principles and tools, monitors and reports trends in patient population/acuity and manages human resources accordingly.

  1. Ensures compliance with Joint Commission and regulatory agency.

  1. Designs, implements and evaluates systems that support efficient patient and family centered care delivery, develops and adheres to approved budget, assesses staff competence and educations needs in relation to changing patient needs via clinical pertinence, medial record review, patient and family visits, physician feedback and period visits to off off-shifts.

  1. Collaborates with Senior Leadership personnel in organizational planning programming.

  1. Actively contributes with identifying the overall philosophy and direction of the nursing services and assures that this philosophy is communicated throughout the organization.

  1. Collaborates with the CNO in determining functions of the Nursing Division and the necessary positions and job specifications in order to provide appropriate, efficient and quality patient care.

  1. Plans for the delivery and improvement of care delivery systems including plans for staffing and scheduling of personnel. Ensures staffing plans align with ANSOS and KRONOS adhering to less the 2% overtime, Productivity between 95%-105%.

  1. Provides requisite resources for nursing and assigned patient care and determines and manages the financial budget for personnel, equipment, supplies, space and architectural design related to the provision of nursing and assigned patient care.

  1. Manages appropriate information systems including essential reports, records and statistical data for the purpose of justifying and evaluating the nursing care activities.

  1. Plans for the educational needs of the Nursing Division including appropriate orientation systems, in-service programming, continuing education systems and extra-agency educational programs in order to assure optimal care. Provides Nursing Leader with educational resources and information regarding the health care environment and appropriate management techniques in order to maximize the efficiency of the nursing direction.

  1. Assumes responsibility for maintaining current knowledge in nursing practice and related patient care standards and regulations. Attends educational seminars and conferences as necessary to maintain this knowledge.

  1. In conjunction with the CNO, represents the organization as the nursing authority in the collective bargaining process. Makes recommendations, plans strategies and communicates effectively with other members of the hospital negotiating team. Maintains ongoing communication with the Bargaining Committee.

  1. Develops relationships with professional organizations and groups.

  1. Assumes responsibility for the administration of other hospital departments and services as appropriate and as delegated by the CNO.

  1. Remains dedicated to the hospital mission and vision of services to the community and future enrichment of St. Elizabeth’s Medical Center and surrounding areas. Will continuously strive to improve patient care and service through the use of information and processes associated with Performance Improvement.

  1. Develops a quality improvement/assurance plan for the Division of Nursing.

  1. Performs other related duties as required.

Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

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