Senior Technical Project Manager
This is a senior level position within Information Services with the responsibility for coordinating the implementation of new systems, technologies, processes and software application releases across the enterprise. This position is a critical role for the IS organization, which continues to build a program management function to support the SHC enterprise. The Senior Technical Project Manager has the authority to change processes and make recommendations that are needed to implement information systems and processes as outlined in the Key Responsibilities section of the job description. The position is responsible for project planning and execution, understanding, defining and communicating business, technology and clinical system needs across the organization and translating those needs into effective enterprise-wide implementations.
• Operate across multiple projects simultaneously and assume responsibility for the appropriate architecture and technical implementation of projects;
• Manage all technical aspects of large cross functional IT projects including build vs. buy analysis, software selection, infrastructure requirements and build-out, development, and system integrations;
• Perform and lead product evaluations and proof of concepts for new technologies;
• Work directly with internal customers and external vendors and partners to understand system applications and technology requirements and facilitate its implementation;
• Create and support an effective program management environment for the organization and build relationships with IS, business, and clinical staff to successfully deliver these services;
• Participate in all aspects of the Planning and Analysis Department including
o Program and Project management;
o System Analysis and Design; and
• Develop project plans for enterprise wide IS initiatives, own the customer relationships for these initiatives, and ensure that the services are delivered with quality and timeliness;
• Manage projects as defined by the project configuration;
• Develop the methodologies for managing IS projects enterprise wide;
• Negotiate the effective use of resources by defining roles and responsibilities;
• Educate the organization on IS by understanding existing and new applications and technologies as well as how other organizations use technology;
• Participate in budget development by offering input on application project and infrastructure needs; and
• Identify and coordinate business and system process improvement through implementation of new applications, technologies, and best practices.
The Senior Technical Program Manager's specific responsibilities include, but are not limited to the following:
Project Management Office:
• Create a supportive and effective project management office environment including wide interaction and collaboration of teams to facilitate effective system, technology, and business/clinical process implementation across the enterprise;
• Develop and improve enterprise wide strategies and methodologies for system and process implementation. Conduct training as necessary to introduce program and project management techniques, standards, approaches, and concepts;
• Partner with IS, business, and clinical owners to identify, define, and implement system/business processes and best practices across the enterprise; and
• Visit departments on hospital campuses and at remote locations providing program/project management services including but not limited to meetings, on site training, issue resolution, and consulting. Facilitate effective use of telecommunications to support efficient use of time.
• Participate in all phases of system implementation including planning, requirements definition, specification, system design, testing, training, and installation. Act as a program manager or project manager as determined by the project configuration;
• Coordinate and define enterprise-wide project plans, deliverables, schedules, and changes, and assure that all tasks are performed in a complete and timely manner;
• Define and coordinate assignment of roles and responsibilities of key project participants;
• Develop and lead a highly motivated cross-functional team to drive a project to a successful outcome; and
• Identify, track, and communicate implementation, business, and system issues and facilitate issue resolution. Manage software enhancements, fixes, and process changes in support of issue resolution.
System Analysis and Design:
• Collaborate with enterprise-wide IS and business/clinical owners to analyze current systems and processes and identify opportunities for system improvement and best practice; and
• Work as a team member to conduct analyses pertaining to development and implementation of new information systems and processes. Understand, document, and communicate existing systems and processes as well as current and projected needs.
• Responsible for clear oral and written communication of project status, agenda, meeting minutes, issues, process changes, software enhancement goals and objectives, industry news, etc. to enterprise-wide customers and partners including IS Directors, department heads, and project team members;
• Responsible for the enhancement and continued development of IS deliverables including policy and procedure guides, agendas, project materials, training materials, status reports, newsletters, marketing materials, etc.; and
• Assist in communicating to executive-level management and other key stakeholders across the enterprise to outline the status of all IS projects planned and in process.
RESPONSIBILITIES/NON ESSENTIAL FUNCTIONS:
Participate in outside groups, clubs, and professional organizations focused on health care informatics, technology, program, and project management.
• Reports to the IS Director, Project Management Office regularly, identifying project plan, scheduling, status, and any issues requiring management action; and
• Presents status report to PMO Director and other management and stakeholders as required.
• Shall be accountable for maintaining the confidentiality and security of all financial related and patient related data and information; and
• Shall be accountable for abiding by all relevant CCHCS ISD Policies and Procedures.
REQUIRED KNOWLEDGE & SKILLS:
• Organizational and project management experience;
• Ability to manage multiple complex projects;
• Broad-based I/T knowledge;
• Business acumen;
• Negotiating and facilitation;
• Excellent written and oral communication;
• Relationship building;
• Minimum of one full year of project management experience and a proven ability to perform job requirements and at least one full year of experience in systems analysis;
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
• Ability to write reports, business correspondence, and procedure manuals;
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume;
• Ability to apply concepts of basic algebra and geometry;
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
I. Education: Bachelor's degree from four-year College or University.
II. Experience (Type & Length): 5-10 years of related experience and/or training or equivalent combination of education and experience.
III. License/Certification: PMP Certification a plus.