At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Responsible for providing social service and discharge planning functions for the hospital. Provides resources for inpatients, outpatients, Emergency Department patients and support to the skilled unit designee when resources are unavailable. Maintains performance improvement activities within the department and participates in CQI activities.
- Responsible to perform psychosocial assessments on Medicare, Medicaid and high-risk patients to determine social service and discharge planning needs; always documents assessments.
- Ability to communicate with physician regarding social service and discharge planning needs of the patient. Assists the physician to facilitate post-hospital care.
- Maintains current knowledge of resources available within the community, maintains referral list that can be provided to the patient/caregiver. Is able to obtain other resources as needed.
- Communicates with family members and caretakers regarding the needs of the patient and anticipated plans.
- Collaborates with Utilization Management Coordinator and other members of the healthcare team to provide for psychosocial assistance or optimum post-discharge services.
- Treats patients and families with respect and dignity. Identifies and addresses psychosocial needs of patient and family.
- Manages and operates equipment safely and correctly. (Non-Essential)
- Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
- Acts on performance improvement issues identified during CQI meetings or by the LCSW consultant.
- Actively participates in Utilization Management Committee, CQI, varying team meetings and other meetings, as appropriate.
- Maintains and respects confidentiality of patient/physician/personnel information.
- Demonstrates an ability to be flexible, organized and function under stressful situations.
- Maintains a good working relationship both within the department and with other departments.
- Consults other departments as appropriate to collaborate on patient care and performance improvement activities.
- Accurately determines type of assistance/setting/resources necessary for the patient/family and provides appropriate resources/assistance/list of facilities.
- Documentation meets current standards and policies.
- Provides support with advance directives and assists patient/family with the grieving process; makes referrals to Pastoral Care, as appropriate. (Non-Essential)
- Collaborates with the Business Office Manager and onsite eligibility worker, where patients require such assistance or in the case of transfers to other facilities.
- BEHAVIORAL EXPECTATIONS - It is our responsibility to treat all of our customers (patients, families, physicians, co-workers, and outside contacts) with courtesy, dignity, respect and professionalism. The following is an assessment of your performance relative to each of these expectations.
- Welcome and/or greet customers in a professional, polite and respectful way. Assists customers with finding their way. Makes eye contact; introduces self and explains purpose, when appropriate.
- Assists people with finding proper resources for problem resolution.
- Listens carefully; does not interrupt; gives people full attention.
- Respects privacy and dignity. Respects individual and cultural differences
- Uses a professional and respectful tone. Does not make disparaging remarks about others.
- Respects other people’s time and priorities.
- Discusses confidential or sensitive information about customers, employees, or hospital business only with those having a valid need to know, and does so privately, never in public places.
- Responds in a timely manner to requests for help. Responds to customers’ needs and provides prompt service.
- Provides a time frame for providing services and explains any delays. If unable to provide service, finds someone who can assist.
- Adapts easily when plans or situations change. Supportive of and appropriately responsive to change.
- Invites questions and comments
- Communicates with clarity and professionalism both orally and in writing.
- Keeps people informed while resolving issues or getting answers to questions.
- Takes responsibility for improving processes and systems; looks for new and better ways of doing things
- Participates openly, honestly shares opinions, and looks for new and better ways of doing things.
- Demonstrates a willingness to accept assignments in a positive manner
- Maintains positive working relationships with co-workers and all customers. Works as a member of the team; performs duties in a way that makes it easier for others to perform theirs.
- Avoids personal conversations with co-workers when providing patient care or other customer service. Demonstrates a professional attitude toward co-workers and customers.
- Makes no inappropriate or negative comment about patients, co-workers, physicians, and any aspect of Nashoba Valley Medical Center while in the presence or within hearing of an internal or external customer.
- Does not initiate conflict and takes measures to ensure that conflict does not occur.
- Demonstrates pride in Nashoba Valley Medical Center by keeping areas clean and safe. Limits eating, drinking and to designated areas and only during approved times.
- Complies with organizational policies regarding ethical business practices.
- Demonstrates ongoing responsibility and commitment to the job through attendance and punctuality in relation to stated work hours.
- Accepts responsibility for the outcome of decisions. Learns from criticism, is open to new ideas and makes appropriate changes.
- Follows professional telephone guidelines.
REQUIRED KNOWLEDGE & SKILLS:
- Knowledge of medical terminology helpful.
- Ability to communicate effectively both verbally and in writing required.
- Masters Degree in Social Work Required
- LCSW Preferred
Previous experience in all aspects of social service and discharge planning including behavioral health.
- At least one year of experience in an acute care setting required.
- At least one year with geriatric population preferred.