Job Description

Location: Holy Family Hospital
Posted Date: 1/24/2020

This position is covered by the MNA Collective Bargaining Agreement

Responsibilities:

  • Follows appropriate lines of communication to effectively resolve difficult patient/family/physician/staff situations.
  • Responds promptly and courteously to customer (Internal & external)/patient requests.
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages.
  • Respects patient/customer privacy and confidentiality.
  • Accepts responsibility and accountability for own actions with appropriate follow through. Fulfills commitments.
  • Consistently presents a positive attitude in working with internal and external customers.
  • Demonstrates service excellence skills to support high level patient satisfaction as defined by department manager.
  • Responds appropriately and immediately in emergency situations.
  • Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
  • Ensures compliance with regulations to maintain accreditation, licensure and certification.
  • Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year.
  • Demonstrates knowledge and follows JCAHO Patient Safety Goals.
  • Supports department specific patient safety and quality initiatives as defined by department manager.
  • Understands and adheres to Merrimack Valley Health Care's compliance standards and policies as they appear in CCHCS' Corporate Compliance Program, Code of Conduct and Business Ethics; sponsors and implements initiatives to achieve the System's compliance goals.
  • Models behavior consistent with CCHCS's Corporate Compliance Program, Code of Conduct and Business Ethics; ensures that staff are trained and evaluated on their knowledge of and adherence to compliance policies and standards specific to their jobs.
  • Supports hospital and system-wide patient quality and safety practices as identified by National Quality Forum, JCAHO and system-wide Quality and Safety Plan.
  • Fosters interdisciplinary, collaborative relationships within the department and the organization.
  • Works cooperatively and collaboratively building a positive team spirit.
  • Makes timely and appropriate decisions in the face of conflicting demands and interests.
  • Is open, honest and trustworthy; able to acknowledge making a mistake.
  • Understands own weaknesses & limitations and works to improve upon them.
  • Readily adapts to change and welcomes new approaches when circumstances demand it.
  • Utilizes the departmental process to find the most appropriate solution to challenges.
  • Exhibits respectful awareness of others' feelings and demonstrates willingness to help others.
  • Supports patient care needs in adhering to attendance policies with regards to tardiness, absences, and vacation scheduling.
  • Presents a positive reflection on the hospital and its Core Values
  • Follows hospital standards of work (i.e., dress code, name badge, and parking).
  • Assesses (and reassesses), plans, implements, and evaluates nursing interventions/plans of care/patient goals.
  • Provides patient care based on standards of care, standards of practice, protocols, and established policies and procedures.
  • Respects each patient as an individual; provides care that fosters the patient's sense of dignity and positive self-regard.
  • Provides patient/family teaching based on identified learning needs, readiness to learn, and barriers to learning.
  • Collaboratively plans and prepares patient/family for discharge incorporating support systems/resources as necessary.
  • Appropriately delegates and supervises nursing interventions performed by others.
  • Appropriately prioritizes patient care (e.g. seeks assistance as needed from appropriate resources, reassigns personnel as necessary, recognizes need for emergency intervention, etc.).
  • Provides thorough, timely, and accurate documentation of all pertinent data, therapeutic interventions and patient responses including assessment, care plan, patient goals, and interventions according to established standards.
  • Provides timely and thorough transfer of nursing care on assigned patients to other health care team members to ensure integration of services and continuity of patient care.
  • Assumes accountability for remaining current regarding standards of care established by the profession, regulatory and accreditation bodies and hospital policies and procedures.
  • Promotes learning for colleagues and self (e.g. functions as preceptor, instructor, trainer, attends professional development programs, etc.).
  • Proactively identifies risk to patient safety and identifies opportunities to reduce medical/health care errors (i.e., appropriate reporting of errors/incidents).
  • Identifies ethical issues in care and implements actions to address.
  • Safely administers medications in accordance with physician's orders, protocols, policies and procedures.
  • Assesses patient pain level upon admission and as necessary, utilizing the pain scale (eg., numerical, FACES, and functional goals.)
  • Reassesses effectiveness of pain control and notifies physicians as needed, as well as, documents assessment and patients' response to medication.
  • Demonstrates competency in restraint and seclusion per CBM policy and Department of Mental Health standards.
  • Performs and documents ongoing physical, educational and psychoeducational needs of the psychiatric patient.
  • Provides backup for admissions coordinator.
  • Performs patient safety checks according to unit policy.
  • Identifies patients who are at risk for suicide and takes appropriate action to ensure the safety of the patient and the unit.
  • Takes part in the multidisciplinary team in the implementation of the Patient Plan of Care.

Qualifications:

  • BSN required
  • Graduate of accredited school of nursing.
  • Current nursing registration in Massachusetts required.
  • Demonstrated clinical competence in the specialty area of nursing practice preferred.
  • BCLS required.
  • At least 1 year experience in psychiatric nursing preferred.

Application Instructions

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