Staffing Office Coordinator Full Time Days/Evenings

POSITION SUMMARY:

Assists Nurse Managers and Nursing Supervisors in the coordination and management of staffing and scheduling activities of Patient Care Services nursing staff including Per Diem personnel. Provides a supportive role to the Department Directors, Clinical Nursing Managers and Clinical Nursing Supervisors in meeting the staffing needs of the Nursing Units.

KEY RESPONSIBILITIES:

• Accurately prepares the daily and weekly staffing schedule. Maintains and updates staffing and scheduling lists.
• Contacts and schedules Per Diem staff to fill unit-staffing needs.
• Enters all changes from the daily sheets to Ansos.
• Completes all downloads on the correct days of the week.
• Completes weekly needs list.
• Keeps up with new hire information, enters info in the computer, phone list and distribution lists.
• Monitors fulfillment of Per Diem work commitments.
• Develops and maintains processes and systems to streamline staffing office function.
• Develops and maintains census and staffing usage data and information.
• Communicates all scheduling problems to the Nurse Manager/ Nursing Supervisor.
• Advises appropriate Nursing management personnel of situations requiring follow-up

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance.
• Is Reliable in respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.

• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction

REQUIRED KNOWLEDGE & SKILLS:

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in services, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and in services and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.