Supervisor Financial Clearance - REMOTE

Position Summary:

Under the direction of the Senior Manager, Financial Clearance, this position has primary accountability for managing the day-to-day work of others, and limited responsibility for strategic or operational department changes.

Key Responsibilities:

• Proactively monitor and evaluate performance; adjust and initiate solutions to resolve issues timely, accurately, and effectively; and seek immediate performance improvements
• Understand how and why staff performance fluctuates and make necessary adjustments to rectify
• Complete daily triage of worklists to ensure proper prioritization, minimal backlogs, and unit results
• Maintain staff interactions, assist staff with questions, problem accounts, and other training needs
• First level of resolution for difficult situations with patients, physician offices, or insurance companies encountered by other members of the team
• Address questions from hospitals and other departments (e.g., Utilization Management, Admissions)
• Provide feedback to ensure staff complete appropriate work on accounts
• Perform daily and End of Shift review of work queues and provide feedback to staff to ensure Urgent/Next Day accounts are secured timely
• Monitor staff attendance and vacation
• Interviewing for open positions
• Monthly review of audio recordings for ten patient interactions, for each direct report for quality performance score
• Manage workload effectively to ensure unit/department is meeting performance standards and securing all expected revenue
• Makes physicians and other pertinent parties aware of situation(s) affecting the financial clearance of their patient(s)
• Proactively present solutions to resolve access to care issues when possible
• Assist with any testing / super user tasks as assigned
• Develop appropriate PIP/development plans for direct reports

Required Knowledge and Skills:

• 2 years minimum experience in patient access, call center, physician office or hospital billing with specific payor(s) subject matter expertise
• Demonstrated ability to supervise teams or groups of colleagues
• Experience with patient accounting systems, billing/claim submission software required - Specific XClaim and/or Meditech experience a plus
• Ability to investigate, analyze and in coordination with management, resolve departmental issues
• Ability to work efficiently and accurately, and to organize and plan work
• Flexibility and adaptability to work additional hours
• Ability to establish and maintain effective working relationships and communicate clearly with internal and external customers

Education/Licensure:

1. Education - CHAA/CHAM preferred
2. Experience - At least 2 years’ related experience.
3. Software/Hardware - MS Office suite