Supervisor Financial Clearance - REMOTE
Job Description
Location: Steward Health Care
Posted Date: 5/17/2023
Position Summary:
Under the direction of the Senior Manager, Financial Clearance, this position has primary accountability for managing the day-to-day work of others, and limited responsibility for strategic or operational department changes.
Key Responsibilities:
- Proactively monitor and evaluate performance; adjust and initiate solutions to resolve issues timely, accurately, and effectively; and seek immediate performance improvements
- Understand how and why staff performance fluctuates and make necessary adjustments to rectify
- Complete daily triage of worklists to ensure proper prioritization, minimal backlogs, and unit results
- Maintain staff interactions, assist staff with questions, problem accounts, and other training needs
- First level of resolution for difficult situations with patients, physician offices, or insurance companies encountered by other members of the team
- Address questions from hospitals and other departments (e.g., Utilization Management, Admissions)
- Provide feedback to ensure staff complete appropriate work on accounts
- Perform daily and End of Shift review of work queues and provide feedback to staff to ensure Urgent/Next Day accounts are secured timely
- Monitor staff attendance and vacation
- Interviewing for open positions
- Monthly review of audio recordings for ten patient interactions, for each direct report for quality performance score
- Manage workload effectively to ensure unit/department is meeting performance standards and securing all expected revenue
- Makes physicians and other pertinent parties aware of situation(s) affecting the financial clearance of their patient(s)
- Proactively present solutions to resolve access to care issues when possible
- Assist with any testing / super user tasks as assigned
- Develop appropriate PIP/development plans for direct reports
Required Knowledge and Skills:
- 2 years minimum experience in patient access, call center, physician office or hospital billing with specific payor(s) subject matter expertise
- Demonstrated ability to supervise teams or groups of colleagues
- Experience with patient accounting systems, billing/claim submission software required - Specific XClaim and/or Meditech experience a plus
- Ability to investigate, analyze and in coordination with management, resolve departmental issues
- Ability to work efficiently and accurately, and to organize and plan work
- Flexibility and adaptability to work additional hours
- Ability to establish and maintain effective working relationships and communicate clearly with internal and external customers
Education/Licensure:
- Education - CHAA/CHAM preferred
- Experience - At least 2 years’ related experience.
- Software/Hardware - MS Office suite
Application Instructions
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