Supervisor of Mammography
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
Job Summary: Performs Screening, diagnostic and interventional mammographic procedures and is responsible for patient safety protocols. Functions as the first line interface with patients in the successful accomplishment of their mammogram. Participates in Performance improvement activities. Attends Health safety fairs for community support
- Performs a wide variety of Mammographic procedures which require use of independent judgment, initiative, and ingenuity.
- Assumes responsibility for quality of work in designated area and provides quality care to the patient in the Department of Mammography
- Directs the daily operation of the Mammography Department
- Supervise the Ultrasound department and staff
- Able to assess patient pain interfering with imaging procedure - makes appropriate physician contact for intervention.
- Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
- Responsible for the safe handling of equipment
- Practices medical and surgical asepsis.
- Keeps procedure room clean and neat, makes minor equipment adjustments as needed.
- Assists in maintaining basic records and reports.
- Responsible for all Massachusetts state, MQSA and ACR regulatory processes and is always ready for an on-site inspection
- Interacts professionally with patient/family.
- Has knowledge of facility policies and the functions of other departments.
- Is acquainted with local fire and safety regulations.
- Compiles and maintains quality assurance information for mammography in accordance with ACR, State of __MA_______ Department of Health Standards, the FDA and the Department of Health and Human Services.
- Provides care appropriate to condition and age of the patient.
- Attends in-service lectures, seminars relating to Mammography and maintains documentation of specialized training in compliance with state and federal regulations.
- Participates in the development and evaluation of policies and procedures concerning Mammography.
- Assists in the orientation of Technologists to Mammography.
- Monitors daily quality control program specific to Mammography Quality Standards Act, DPH, and ACR guidelines.
- Performs daily testing on Mammography equipment. Reports problems to Diagnostic Imaging Manager.
- Obtains patient's prior Mammograms, records, and reports for comparison.
- Maintain log of patients undergoing Mammographic procedures, log must include patient's name, date of procedure, description of procedure, and referring physician. Must also maintain a call back post card file to remind patients for follow up care consistent with Radiologist's recommendation.
- Assists radiologist to perform all interventional Mammographic examinations.
- Assists Diagnostic Imaging Manager to perform yearly evaluations for technologists working in Mammography and Ultrasound
- Performs all necessary functions to provide efficient patient care including clerical and transport duties.
- Completes all patient tracking functions to ensure proper and accurate billing, report transcription, and film retrieval.
BEHAVIORAL EXPECTATIONS - It is our responsibility to treat all of our customers (patients, families, physicians, co-workers, and outside contacts) with courtesy, dignity, respect and professionalism. The following is an assessment of your performance relative to each of these expectations.
- Welcome and/or greet customers in a professional, polite and respectful way. Assists customers with finding their way. Makes eye contact; introduces self and explains purpose, when appropriate.
- Assists people with finding proper resources for problem resolution.
- Listens carefully; does not interrupt; gives people full attention.
- Respects privacy and dignity. Respects individual and cultural differences
- Uses a professional and respectful tone. Does not make disparaging remarks about others.
- Respects other people’s time and priorities.
- Discusses confidential or sensitive information about customers, employees, or hospital business only with those having a valid need to know, and does so privately, never in public places.
- Responds in a timely manner to requests for help. Responds to customers’ needs and provides prompt service. Provides a time frame for providing services and explains any delays. If unable to provide service, finds someone who can assist.
- Adapts easily when plans or situations change. Supportive of and appropriately responsive to change.
- Invites questions and comments
- Communicates with clarity and professionalism both orally and in writing.
- Keeps people informed while resolving issues or getting answers to questions.
- Takes responsibility for improving processes and systems; looks for new and better ways of doing things
- Participates openly, honestly shares opinions, and looks for new and better ways of doing things. Demonstrates a willingness to accept assignments in a positive manner
- Maintains positive working relationships with co-workers and all customers. Works as a member of the team; performs duties in a way that makes it easier for others to perform theirs.
- Avoids personal conversations with co-workers when providing patient care or other customer service. Demonstrates a professional attitude toward co-workers and customers.
- Makes no inappropriate or negative comment about patients, co-workers, physicians, and any aspect of Nashoba Valley Medical Center while in the presence or within hearing of an internal or external customer. Does not initiate conflict and takes measures to ensure that conflict does not occur.
- Demonstrates pride in Nashoba Valley Medical Center by keeping areas clean and safe. Limits eating, drinking and to designated areas and only during approved times.
- Complies with organizational policies regarding ethical business practices.
- Demonstrates ongoing responsibility and commitment to the job through attendance and punctuality in relation to stated work hours.
- Accepts responsibility for the outcome of decisions. Learns from criticism, is open to new ideas and makes appropriate changes.
- Follows professional telephone guidelines.
REQUIRED KNOWLEDGE & SKILLS:
· Thorough understanding of breast anatomy, positioning.
· Ability to perform all Mammography examinations
· Ability to perform Stereotactic Breast biopsies
· Ability to perform Bone Density exams
· Operate HIS/RIS System
· Proficient in PACs system
· Proficient in Payroll
· Proficient in Scheduling
Minimum Education: Successful completion of an approved Radiologic Technology program.
Minimum Experience: In depth knowledge of Mammography imaging procedures at a level gained through 3-5 years of experience as a Mammographic Technologist.
Minimum skills/abilities: Work requires vast knowledge of Radiographic and Mammographic procedures and equipment operation. Must have excellent communication skills to lead other to work effectively with physicians and other health care workers.
Certification/Licensure: Certification as a Mammographic Technologist. Valid Massachusetts license in Radiologic Technology, Mammography and ARRT certification.
Special Qualifications: Must have and maintain BLS certification or obtain certification within three (3) months of hire date.
· Graduation from an AMA approved school of Radiologic Technology
· Certification by the American Registry of Radiologic Technologists (AART) in radiography and certified/ in mammography.
· Possess a valid Massachusetts License as a Radiologic Technologist (Radiography), (Mammography)
· CPR Certification
· In depth knowledge of Mammography imaging processes and regulatory compliances and ACR requirements at a level gained through 5 years of experience as a lead or supervisor Mammographic Technologist.
· AS Degree; BS degree preferred.
· Thorough understanding of breast anatomy, positioning.
Important COVID message
Please note, Nashoba Valley Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously canceled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.