Job Description

Location: Morton Hospital
Posted Date: 8/5/2020

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

POSITION SUMMARY:

The Switchboard Operator is responsible for handling and processing the large volume of calls that come into the hospital utilizing the hospital telecommunications equipment. Understands the importance of immediate response in emergency situations.

KEY RESPONSIBILITIES:

  • Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).
  • Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.
  • Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor " Wandering System," Issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.
  • Record and report telephone related problems to the Lead Technician.
  • Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.
  • Capable completion of and utilization of numerous on-call schedules.
  • Process calls regarding "Interpreter Services" following established procedures.
  • Respond to and process TDD calls.
  • Act as Security Dispatch and Patient Information during off-hours.
  • Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up.
  • Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures.
  • Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner.
  • Anticipate customer needs and be flexible in responding to them.
  • Monitor all alarms and respond/report according to Medical Center procedures.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

  • Performs other duties as assigned

Additional Information

Important COVID message

Please note, Morton Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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