Unit Coordinator - SECAP - 40 hrs/week - Day Shift
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
I. Position Function:
Under the supervision of the Patient Care Director, the unit coordinator will perform a variety of secretarial duties in support of the administrative and clinical functions on the unit to which he/she is assigned.
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."
- Serves as unit receptionist, greeting visitors and, when necessary, directing personnel to
- Answers telephones using proper etiquette and relays messages/information as necessary.
- Pages Codes as directed using correct emergency number.
- Pages health care providers as directed.
- Serves as a communications liaison between unit and other departments.
- Serves as a communication liaison between patients, family members, doctors and nurses.
- Participates in staff meetings/conferences as appropriate. Attends monthly unit secretary
- Maintains a professional demeanor to patients, professional staff, co-workers, and maintains
positive customer relations skills.
- Distributes mail.
- Arranges patient transport using the VIP system.
- Arranges for the transportation of specimens to the lab using the VIP system and Pneumatic
- Assembles new admit packets and charts.
- Obtains old medical records from the Medical Record Department as needed.
- Labels patients room with their last name on the door.
- Calls admitting with all new admits, transfers and room changes to the unit.
- Obtains HO assignments for all new admissions, transfers, and post them.
- Using the Blue Chip System, Forms are printed as needed: Patient ID bracelets, Patient
labels, Face sheet, Physician orders, Multi-disciplinary Notes, Emergency Department
- Takes information on new admissions and transfers from the Admitting department.
- Calls transport using the VIP system to send patient valuables (in a valuable envelope)
to the cashier's office.
TRANSCRIPTION OF PHYSICIAN ORDERS:
- Transcribes physician's orders according to the nursing policy and procedure.
- Enter ordered diets into computer and notifies dietary office when the diet has been changed
and also updates the changes in the computer.
- Coordinates the scheduling of tests, lab work and consults.
- Enters consults, labs, tests, diets into the computer.
- Files all paper work: Flow sheets, Medication sheets, Blood Bank Forms for patients who
have had Transfusions, Radiology, MRI, CT, Operative Reports and EKGs.
- Maintains the neatness of patient charts: assures that forms are in their correct place,
thin charts as needed.
- Checks all charts daily to make sure there is Physician Order sheets, Multi-disciplinary
Progress Notes and Patient labels.
- Prepares pre-operative packets to be sent with patients going to the operating room.
- Initiates appropriate CareMap on each patient.
- Processes discharges in the computer, pulls charts, pulls old charts, pulls old records, note
in census/log and inform Environmental Services.
- Sends Discharge Summary and Referral with patient upon discharge when appropriate.
- Books ambulance, Chair care, per request of Care Management.
- Faxes documents to other hospitals or Facilities on discharge per Care Management.
- Maintains daily supply stock, including CSR, Patient Equipment, laundry and pharmacy
- Orders supplies via ESI.
- Responsible for deletion and addition of all forms when changes are made.
- Maintains correct stock of papers in Blue Chip Machine: NCR paper, 5-hole punch paper,
labels, consult cards, blank bracelets and ink toner cartridges.
- Calls CSR, Patient Equipment, Central Processing, Laundry as needed for supplies.
- Reports to the Help Desk any mal functioning computers.
- Reports to Maintenance faculty any broken machines/ beds when necessary.
- Reports to the Operator problems with the telephones on the unit.
- Enters charges for unit via computer (if applicable).
- Keeps informed of any changes in report procedures, as in death certificates, patient
restraints, patients at risk for falls.
- Updates census book for last 24 hours with admissions, transfers, deaths and discharges.
- Once a month makes a new schedule of new HO for the present month, changes noted on the
charts, take out the old HO names, and beeper numbers for the current month in all the
- Files all policies and procedures.
- Assembles and orders brochures for Patient Educational handouts.
- Maintains and updates Patient Assignment board.
- Keeps area of Nurses station neat and clutter free.
High School graduate
Hospital experience or Doctor's Office/medical experience necessary.
Excellent telephone skills.
Excellent interpersonal and communication skills.
Refined organizational skills.
Experience with computer systems preferred.
Ability to communicate verbally and in writing in English.
Excellent customer relations skills.
Ability to prioritize secretarial functions.
Training provided on unit with experienced unit secretary preceptor.
Important COVID message
Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.