Unit Secretary ED Part Time Days and Evenings

KEY RESPONSIBILITIES:

• Transcribes and transmits physician’s orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
• Receives, places and transfers calls using appropriate telephone etiquette
• Handles telephone information requests with courtesy, accuracy and timeliness
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals
• Inventories and orders unit stock, ensures proper supplies are on hand
• Demonstrates the ability to adapt to change in the workload
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order
• Demonstrates a complete knowledge and use of all forms
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction.

REQUIRED KNOWLEDGE & SKILLS:

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• High school diploma/GED equivalent
• Preferred previous clerical/administrative experience