Unit Secretary Latino Center Of Excellence FT Day's
Unit Secretary Latino Center of Excellence, Day’s FT (3/12s)
We believe our people are our strength and we take our employees’ health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits to address your unique needs.
Health & Wellness
- Medical and Dental Insurance
- Short Term and Long Term Disability
- Life Insurance
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
Retirement & Savings
- Tuition Reimbursements
- Loan Repayment
Work & Life Balance
- Paid Time Off (PTO)
- Low Cost parking
- Up to 20% employee discount-Gift shop, onsite Café and Cafeteria
St. Joseph Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience:
- Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible.
- Any COVID-19 related care takes place in designated areas away from other patients and their families.
- Emergency Departments are reorganized to be a safe place to treat all emergency patients.
- A stringent cleaning policy has been implemented throughout the hospital.
- A strictly controlled visitor and masking policy is required for patient safety.
You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.
Under the general supervision of unit leadership, provides administrative support for assigned patient unit. Answers telephone and intercom calls, providing routine, approved information, and relays other calls and messages. Interviews patient to obtain information necessary to complete the admission process in specific departments.
DUTIES AND RESPONSIBILITIES:
Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center.
Upholds the Standards of Conduct and Corporate Compliance.
Upholds the Standards of Conduct and Corporate Compliance. Adheres to all Steward Healthcare policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
Collaborates with care team to arrange and\or assist with administrative\clinical patient needs. Greets and directs patients and unit visitors. Maintains customer focused relationships with patients, families and physicians. Answers telephone calls, responds to routine inquiries, and relays other calls and messages. Responds to calls in a professional, customer focused manner and notifies appropriate persons.
Completes annual education requirements. Maintains competency, as evidenced by completion of competency validation requirements. Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices. Identifies risks to patients with actions taken to prevent patient harm. Interacts with bed control regarding bed vacancies and placement information. Records and expedites admission, transfer and discharge of patients. Assists department\unit manager and resource nurse with staffing issues. Prepares reports and forms for incoming shift and for other departments. Accesses other computer applications to provide support to team members meeting continuum of care needs. Maintains patient and physical environment in a clean and orderly condition. Uses analytical skills necessary to maintain admission and transfer records and gather various hospital statistics. Listen to and honor patient and family perspectives and choices. Acknowledge the patient’s and family’s knowledge, values, beliefs, and cultural backgrounds to ensure they are incorporated into the planning and delivery of care. Communicate and share complete and unbiased information with the patients and families in ways that are affirming and useful. Ensure that patients and families receive timely, complete, and accurate information to effectively participate in care and decisionmaking. Encourage and support patients and families in participating in care and decision making at the level they choose. Collaborate with patients, families, healthcare practitioners, and healthcare leaders in policy and program development, implementation and evaluation in facility design, in professional education, as well as delivery of care. Understands that a solution may create a “new way of doing things” that is not how it has always been done, but is the right thing to do. Takes ownership of a patient safety related issue and openly acknowledges an ongoing problem requiring attention. Other duties as assigned
Enhances the patient experience by fostering a positive relationship with customers. Contributes to improving patient satisfaction results.
Prevents waste of resources while ensuring quality patient care. Assists department\unit manager in scheduling and time keeping of Associates to prevent payroll irregularities.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Technical, clerical, interpersonal skills relevant to patient care/area.
Certification requirements as defined by the certification policy.
Able to communicate effectively in English, both verbally and in writing. High school diploma or GED.
One year work experience in a similar environment
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.