Job Description

Location: Morton Hospital
Posted Date: 1/3/2022

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

***Unit Secretary MORCAP 24hrs/Evenings

KEY RESPONSIBILITIES:
• Transcribes and transmits physician’s orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors.
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner.
• Receives, places and transfers calls using appropriate telephone etiquette.
• Handles telephone information requests with courtesy, accuracy and timeliness.
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals.
• Inventories and orders unit stock to ensures proper supplies are on hand.
• Demonstrates the ability to adapt to change in the workload.
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order.
• Demonstrates a complete knowledge and use of all forms.
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential.
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients.
• Performs analytical and decision-making functions with minimal supervision.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.
• Maintains Professional Boundaries with patients.
• Performs other duties as assigned.

Management of Time and Resources:
• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:
• Participated as a member of the healthcare team to ensure quality services.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.
• Attends Staff Meetings
• Offers creative solutions or alternatives to issues or concerns.
• Continually strives to improve the quality of work by participating in the Quality Improvement activities for the department.
• Responsible for ongoing development of his/her work skills using available resources (i.e.: Steward University, inservices, formal educational programs, other work groups and on-the-job training).
• Assists in the orientation of others and actively participates in mentoring.
• Recognizes and seeks assistance/consultation when appropriate.

CUSTOMER SERVICE SKILLS:
• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction.

REQUIRED KNOWLEDGE & SKILLS:
• Basic computer skills.
• Customer Service skills.
• Ability to manage more than one task at a time.
• Ability to follow through on short and long-term tasks.
• 42 CFR – Part 2 law governing patient confidentiality in Substance Use Disorder Treatment Programs.


EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
Education:
• High school diploma/GED equivalent
Experience:
• Preferred previous clerical/administrative experience
• Experience with multiline telephone systems preferred.
• Experience in a Behavioral Health clinical service preferred.


Software/Hardware:

• Basic computer skills required.
• Experience with EMR, particularly Meditech, preferred.


Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Important COVID message

Please note, Morton Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online