Unit Secretary

Position Summary:

Unit secretary handles comprehensive administrative, scheduling, supply and non-clinical support within the Hospital's medical offices/departments. They perform clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care; also maintaining an effective line of communication within the department, within the hospital and between the patient and clinical staff; provide superior customer service to all who interact with the department.

Union and Steward Benefits to help you live well!

• Low cost Medical/Prescription Drug Insurance through BCBS
• Dental and Vision Insurance
• 401k via Fidelity for eligible employees with company match
• Flexible Spending Accounts
• Worldwide Travel Assistance
• Short- and Long-Term Disability Insurance
• Auto and Home Insurance
• Hospital Indemnity Insurance

Essential Functions and Duties:

• Maintains a professional and organized workspace
• Adhere to all departmental procedures / policies
• Assembles, labels, maintains and updates patient records / Information
• Coordinate departmental recordkeeping and billing
• Coordinate unit activity and serve as a main point of contact between patient, unit, transport, ancillaries and physicians
• Data entry
• Demonstrates awareness and respect of cultural differences, values and beliefs.
• Ensure / facilitate effective departmental and interdepartmental communication that results in superior patient care / experience
• Ensure consistent compliance with all departmental / hospital policies and procedures
• Ensures accurate and timely completion of all assignments
• Ensures all patients have appropriate identification / banding
• Maintains patient confidentiality / privacy; demonstrates awareness of patient rights
• Other duties as assigned
• Participate in efforts to ensure / improve operational efficiency and patient experience
• Precepting newly onboarded team members
• Processes incoming / outgoing mail
• Provide consistency superior customer service to patients, physicians, clinical staff and all who interact with the department.
• Provide efficient and effective problem resolution as needed
• Provides lateral service to team members
• Reception
• Records / medical chart maintenance
• Safety
• Scheduling
• STE / Unique
• Supply Order & Replenishment
• Transcription of physician orders
• Welcomes patients and visitors in a warm and professional manner

Required Knowledge & Skills:

• Compliance
• Continued Learning
• Customer Service
• Medical Terminology
• Organizational Skills
• Teamwork
• Telephone Etiquette
• Computer Proficiency: MS Word, Excel, Email, Fax, department specific programs
• Strong command of grammar / written communication
• English Fluency
• Typing 45 WPM

Qualifications:

• Education: High School Diploma or GED equivalent
• Software/Hardware: Microsoft Word, Excel, other programs as needed

Experience: One-year administrative experience required

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.